Terms and Conditions



ATDOORSTEP (ATDOORSTEP primarily operates, controls and manages the Services (as defined below).
ATDOORSTEP is a platform for providing services in relation to All Repair and Services. The services offered by ATDOORSTEP include the website www.ATDOORSTEP.ae and other features, content, or applications offered from time to time in connection with the said website (collectively referred to as “The Website” or “ATDOORSTEP Services”). The said website is hosted in the UAE and is intended to be viewed in Dubai and Delhi. 
By accessing the Website or using ATDOORSTEP Services, You agree to have read and been unequivocally and irrevocably bound by this Agreement, whether you are a “Visitor” (which means that you simply browse the Website or view the content available thereon) or a “Member” (which means that you have registered with the website as a member). The term “User” refers to a visitor or a Member. You are only authorized to use ATDOORSTEP Services (regardless of whether your access or use is intended) if you agree to abide by this Agreement and all applicable laws governing this Agreement. Please read this Agreement very carefully. If you do not agree to be bound by this Agreement in entirety, you should leave the Website and not use ATDOORSTEP Services in any manner. Your use of any of the ATDOORSTEP Services constitutes your acceptance of this Agreement.


1. You unconditionally and irrevocably confirm that you have read this Agreement, which also refers to and includes as an integral part, all of which are incorporated by reference in this Agreement as though set out fully herein:

a) The Privacy Policy of ATDOORSTEP
b) The Disclaimers 
c) Additional terms and conditions applicable to specific areas of the Website;
d) Any terms disclosed to and agreed to by you if avail any ATDOORSTEP services.

2. This Agreement for Use of the Website and ATDOORSTEP Services  (“this Agreement”) between you and ATDOORSTEP (which terms shall be deemed to individually and collectively include its related entities and persons owning or controlling the Website, (mobile applications), blog, social media accounts, or software program developed by them and related hereto) along with the Privacy Policy (“the Privacy Policy”) sets forth the legally-binding agreement between ATDOORSTEP operating and you. 

3. These Terms of Use contain provisions that define your limits, legal rights and obligations with respect to your use of and participation in (i) the ATDOORSTEP website and mobile application, including the classified advertisements, forums, various email functions and Internet links, and all content and ATDOORSTEP services available through the domain and sub-domains of ATDOORSTEP located at www.ATDOORSTEP.ae and (ii) the online transactions between those users of the Website who are offering services (each, a "Service Professional") and those users of the Website who are obtaining services (each, a "Service User") through the Website (such services, collectively, the "Services"). 

4. The Terms of Use described below incorporate the Privacy Policy and apply to all users of the Website, information, private and public messages, advertisements, and other materials or services on the Website.

5. The Website is owned and operated by ATDOORSTEP. 

6. ATDOORSTEP may modify or make changes to this Agreement and/or ATDOORSTEP Services at any time which would become effective immediately upon posting it on the website. You agree that you will periodically check the website periodically to take note of any changes to this Agreement.


By using ATDOORSTEP Services and becoming a Member, you represent and warrant that:
1. You are at least 18 years of age or are older and are legally competent to enter into this Agreement and abide by its terms and conditions;
2. All materials of any kind submitted by you to ATDOORSTEP through the Website or for inclusion on the Website will not plagiarize, violate or infringe upon the rights of any third-party including trade secret, copyright, trademark, trade dress, privacy, patent, or other personal or proprietary rights;
3. You agree that you will only view, visit and retain a copy of pages of the Website only for your personal use and you will not indulge in copying, duplicating, publishing, modifying or otherwise distributing the information present on the Website only for your personal use unless otherwise specifically authorized by ATDOORSTEP. The cardholder must retain a copy of transaction records and Merchant policies and rules;
4. You are solely responsible for maintaining the confidentiality of your Account and Password of that Account and you accept the entire responsibility for all the activities that occur under your account and password;
5. You agree to immediately notify ATDOORSTEP of any unauthorized use of your password or account or any other breach of security. In no event will ATDOORSTEP be liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure of your username and/or password. You may not use another person's account at any time, without the express permission of the account holder. You agree to reimburse ATDOORSTEP for any improper, unauthorized or illegal use of your account by you or by any person obtaining access to the Site, services or otherwise by using your designated username and password, whether or not you authorized such access;
6. You will provide true, accurate, current and complete information about yourself as prompted by ATDOORSTEP's registration form (the "Registration Data");
7. To use this Website for commercial purposes, that would include providing services of any kind, advertising for services of any kind you would obtain ATDOORSTEP’s prior written consent to make commercial offers of any kind on the Website, whether by advertising, solicitations, links, or any other form of communication. The Website will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Website and barring such violators from use of the Website.


While using the Website, you shall not:
1. Post content or items in any inappropriate category or areas on the Website;
2. Violate any laws, third-party rights, Account Policies, or any provision of the Terms of Use, such as the prohibitions described above;
3. Fail to deliver payment for Services purchased by you, unless the Service Professional has materially changed the description of the Service description after you negotiate an agreement for such Service, a clear typographical error is made, or you cannot authenticate the Service Professional's identity;
4. Fail to perform Services purchased from you, unless the Service User fails to materially meet the terms of the mutually agreed upon agreement for the Services, refuses to pay, a clear typographical error is made, or you cannot authenticate the Service User's identity; manipulate the price of any Service or interfere with other users' Postings;
5. Circumvent or manipulate our fee structure, the billing process, or fees owed to ATDOORSTEP; post false, inaccurate, misleading, defamatory, or libellous content (including personal information about any Website user);
6. Take any action that may undermine the feedback or rating systems (such as displaying, importing or exporting feedback information off of the Website or using it for purposes unrelated to the Website);


1. ATDOORSTEP does not endorse any Submitted Content or any opinion, recommendation, or advice expressed therein, and ATDOORSTEP expressly disclaims any and all liability in connection with all Submitted Content. 
2. ATDOORSTEP does not permit copyright infringing activities and infringement of intellectual property rights on the Website, and ATDOORSTEP will remove any Data or Submitted Content if properly notified, that such Posting or Submitted Content infringes on another's intellectual property rights. 
3. ATDOORSTEP reserves the right to remove any Data or Submitted Content without prior notice. ATDOORSTEP will also terminate a user's access to the Website if he or she is determined to be a repeat infringer. A repeat infringer is a Website user who has been notified of infringing activity more than twice and/ or has had Submitted Content removed from the Website more than twice. ATDOORSTEP also reserves the right, in its sole and absolute discretion, to decide whether any Data or Submitted Content is appropriate and complies with these Terms of Use for all violations, in addition to copyright infringement and violations of intellectual property law, including, but not limited to, pornography, obscene or defamatory material, or excessive length. ATDOORSTEP may remove such Submitted Content and/or terminate a user's access for uploading such material in violation of these Terms of Use at any time, without prior notice and in its sole discretion.
4. You acknowledge and understand that when using the Website, you will be exposed to Submitted Content from a variety of sources and that ATDOORSTEP is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Submitted Content. You further acknowledge and understand that you may be exposed to Submitted Content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against ATDOORSTEP with respect thereto, and agree to indemnify and hold ATDOORSTEP, its owners, members, managers, operators, directors, officers, agents, affiliates, and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of the Website.
5. You are solely responsible for the photos, profiles and other content, including, without limitation, Submitted Content that you publish or display on or through the Website, or transmit to other Website users. You understand and agree that ATDOORSTEP may, in its sole discretion and without incurring any liability, review and delete or remove any Submitted Content that violates this Agreement or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of Website users or others.
6. The Website may now or in the future permit the submission of videos or other communications submitted by you and other users, including without limitation, your Profile, your Offer, your Wants, any Feedback, and all Submitted Content, and the hosting, sharing, and/or publishing of such Submitted Content. You understand that whether or not such Submitted Content is published, ATDOORSTEP does not guarantee any confidentiality with respect to any Submitted Content.
7. You agree that any Submitted Content provided by you for which you authorize to be searchable by Registered Users who have access to the Website is provided on a non-proprietary and non-confidential basis. You agree that ATDOORSTEP shall be free to use or disseminate such freely searchable Submitted Content on an unrestricted basis for the purpose of providing the Services.
8. You are aware that any information provided by you in the Submitted Content towards locating a professional who ordinarily is bound to maintain confidentiality under law with his/her client (i.e. a doctor or a lawyer) is not extended to ATDOORSTEP.

Limitation of Liabilities

1. To the extent permitted by law, ATDOORSTEP, its officers, employees, agents, affiliates and suppliers shall not be liable for any loss or damage whatsoever whether direct, indirect, incidental, special, consequential or exemplary, including but not limited to, losses or damages for loss of profits, goodwill, business, opportunity, data or other intangible losses arising out of or in connection with your use of the Site, its services or this User Agreement (however arising, including negligence or otherwise and whether or not ATDOORSTEP has been advised of the possibility of such losses or damages). 
2. If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to ATDOORSTEP and ATDOORSTEP shall treat any such unauthorized use as subject to the terms and conditions of this User Agreement.


ATDOORSTEP may also disclose user information including personal information if ATDOORSTEP reasonably believes that disclosure (i) is necessary in order to comply with a legal process (such as a court order, search warrant, etc.) or another legal requirement of any governmental authority, (ii) would potentially mitigate ATDOORSTEP’s liability in an actual or potential lawsuit, (iii) is otherwise necessary or appropriate to protect our rights or property, or the rights or property of any person or entity, (iv) to enforce this Agreement (including, but not limited to ensuring payment of fees by users), or (v) as may be required or necessary to deter illegal behaviour (including, but not limited to, fraud).


If any provision of the Terms of Use is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect. Headings & section titles in this Agreement are for convenience and do not define, limit, or extend any provision of this Agreement.


You agree to indemnify and hold ATDOORSTEP, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to your use of the Website, including also your use of the Website to provide a link to another Website or to upload content or other information to the Website, or your breach of the Terms of Use.


1. Although ATDOORSTEP is not responsible for the content, quality or accuracy of data provided by users, compilations of such data, text, information and other materials made available to users through ATDOORSTEP’s system. The On-line Materials are ATDOORSTEPintellectual property and are protected by international intellectual property laws. The On-line Materials may not be copied or redistributed either in whole or in part without the prior written consent of ATDOORSTEP, except as expressly and specifically permitted under these Terms of Use.
2. The On-line Materials are and will remain the exclusive property of ATDOORSTEP. All rights, titles and interests in and to the On-line Materials will be and remain vested solely in ATDOORSTEP. Under no circumstances will you have any right, directly or indirectly, to own, use, copy, loan, sell, rent, lease, license, sublicense, redistribute, assign or otherwise convey the Online Materials, or any rights thereto, except as expressly and specifically provided in the Terms of Use. Nothing in these Terms of Use will convey to you any right, title or interest, except that of a license with the express rights and subject to all limitations herein. Nothing in these Terms of Use grants you the right, directly or indirectly, to use the On-line Materials to create a product for resale or to use the On-line Materials in any way that competes with ATDOORSTEP.
3. You acknowledge and agree that ATDOORSTEP will own all rights, titles and interests in and to any copy, translation, modification, adaptation, derivative work or improvement of the Online Materials made by or for you. At ATDOORSTEP’s request, you must execute, or obtain the execution of, any instrument that may be necessary to assign these rights, titles or interests to ATDOORSTEPor perfect these rights, titles or interests in ATDOORSTEP’s name.


ATDOORSTEP and related logos, and other words and logos on the Site are either unregistered trademarks or registered trademarks of ATDOORSTEP and are protected by international trademark and other intellectual property rights and laws, as applicable. ATDOORSTEP trademarks may not be used in connection with any service that is not ATDOORSTEP’s nor in any manner that disparages or discredits ATDOORSTEP. All other trademarks not owned by ATDOORSTEPthat appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ATDOORSTEP.


1. You may not post, modify, distribute, or reproduce in any way any copyrighted material, or other proprietary information belonging to others without obtaining the prior written consent of the owner of such proprietary rights. It is the policy of ATDOORSTEP to terminate Membership of any Member who infringes or repeatedly infringes the copyright or any other intellectual property rights of others. 
2. All content included on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property and copyright work of either ATDOORSTEP, its users, its content suppliers or its licensors and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of ATDOORSTEP and is protected by copyright, trademarks, patents or other intellectual property rights and laws.


1. The license is a limited, non-exclusive, revocable, and non-transferrable in order to utilize and have access to the WEBSITE pursuant to the requirements and restrictions of these Terms and Conditions. ATDOORSTEP also has the right to change, suspend, or discontinue any aspect of the WEBSITE at any time, or suspend you from using certain parts of the WEBSITE or the entire WEBSITE, as they deem fit.   
2. ATDOORSTEP may also, without notice or liability, impose limits on certain features and services or restrict your access to all or portions of the Website. You shall have no rights to the proprietary software and related documentation if any, provided to you in order to access the Website. 


1. Profiles and offers must not be fraudulent

Subject to any exceptions set forth in these Terms of Use or Additional Policies, if any, Service Professionals shall not: (a) list Services or offers relating to any Service in a category that is inappropriate to the Service they are offering; (b) misrepresent the location at which they will provide a Service; (c) include brand names or other inappropriate keywords in their Profile, Offer, Want, Feedback, or any other title or description relating to a Service; (d) use misleading titles that do not accurately describe the Service; or (e) include any information in their Profile that is fraudulent.

2. Profiles and offers cannot use techniques to avoid or circumvent the fees charged by ATDOORSTEP

Subject to any exceptions set forth in these Terms of Use or Additional Policies, if any, Service Professionals shall not: (a) offer a catalogue or a link to a third-party Website from which Service Users or any Registered User or user of the Website may obtain the Service directly; (b) exceed multiple Posting limits; (c) post a single Service but offer additional identical services in the Service description; (d) charge fees for travelling further than desired to provide the Service; (e) offer the opportunity through ATDOORSTEP to purchase the Service or any other service outside of ATDOORSTEP; (f) use their Profile page or user name to promote services not offered on or through the Website and/or prohibited services.
In case we realize that any professional is involved in any of the above activities, ATDOORSTEP holds the sole discretion to blacklist the professional and withhold any outstanding credits or payments to the professional.

3. Consent for reaching out via phone call, SMS, email or any other form of electronic communication

It is further clarified that your registration on the Website shall be deemed to be your consent to be contacted for the purposes mentioned above, (i) on the mobile number shared by you and (ii) by way of SMS or email notifications or messages in any other electronic form

4. Sanctions for violating any of the rules for service professionals

If a Service User violates any of the above-referenced rules in connection with his or her Posting, ATDOORSTEP, in its sole discretion, may take any of the following actions: (a) cancel the Posting; (b) limit the Service User's Account privileges; (c) suspend the Service User's Account; and/or (d) decrease the Service User's status earned via the Feedback page


Fees incurred by service professionals

Joining ATDOORSTEP, opening an Account, posting Services and viewing posted Services is free. ATDOORSTEP reserves the right at its sole discretion to charge fees to Service Professionals for other services that ATDOORSTEP.

Fees Incurred By Service Users

Joining ATDOORSTEP, opening an Account, viewing posted Services, and bidding on posted Services is free. ATDOORSTEP currently does not charge Service Users for transactions completed on the Website between Service Users and Services Professionals. However, ATDOORSTEP reserves the right to charge a fee to Service Users (which shall also include Value Added Tax (“VAT”) if applicable) in the future on a per-transaction basis or in any other manner and reserves the right to do so in its sole discretion. Changes to this Fee Policy are effective after ATDOORSTEP has provided you with thirty (30) days' notice by posting the changes on the Website.

If applicable, you agree to pay all fees or charges to your Account based on ATDOORSTEP's fees, charges, and billing terms then in effect. If you do not pay on time or if ATDOORSTEP cannot charge your credit card, any payment gateway or other payment method for any reason, ATDOORSTEP reserves the right to either suspend or terminate your access to the Website and Account and terminate these Terms of Use. You are expressly agreeing that ATDOORSTEP is permitted to bill you for the applicable fees, any applicable tax and any other charges you may incur in connection with your use of this Website and the fees will be billed to your credit card, a payment gateway or other payment method designated at the time you make a purchase or register for a fee-based service. If you cancel your Account at any time, you will not receive any refund. If you have a balance due on any account, you agree that ATDOORSTEP may charge such unpaid fees to your credit card or otherwise bill you for such unpaid fees. ATDOORSTEP reserves its right to initiate appropriate legal proceedings, if necessary, in its sole discretion, to recover such outstanding amounts.


The displayed price and currency selected by you will be the same price and currency charged to the Card and printed on the Transaction Receipt. Where optional extras or VAT applies, the transaction amount will be clarified to you as a user as “Total to pay” to avoid any confusion.


ATDOORSTEP accepts payment by Visa or Mastercard debit and credit cards for its services. Every online availing of service is governed by the Terms and Conditions of the respective service provider. These Terms of Use supersede all other written and oral communications or agreements with regards to the subject matters discussed in these Terms of Use. A waiver or modification of these Terms of Use will only be effective if made in writing signed by an authorized officer of ATDOORSTEP. All refunds will be made onto the original mode of payment. 


ATDOORSTEP will not trade with or provide any services to individuals and companies owned or controlled by, or acting for or on behalf of, OFAC targeted countries AND individuals, groups, and entities, such as terrorists and narcotics traffickers designated under the OFAC programs that are not country-specific. 


As a participant in the Website, you agree to use careful, prudent, and good judgment when leaving Feedback for another user. The following actions constitute inappropriate uses of Feedback: (a) threatening to leave negative or impartial Feedback for another user unless that user provides services not included in the original Posting or not agreed to as part of the Service to be provided; (b) leaving Feedback in order to make the Service Professional or Service User appear better than he or she actually is or was; and (c) including conditions in an Offer or Want that restrict a Service Professional or a Service User from leaving Feedback.

1. Sanctions for Inappropriate Use of Feedback
If you violate any of the above-referenced rules in connection with leaving Feedback, ATDOORSTEP, in its sole discretion, may take any of the following actions: (i) cancel or remove your Feedback or any of your Postings; (ii) limit your Account privileges; (iii) suspend your Account; and/or (iv)decrease your status earned via the Feedback page.
2. Resolving Disputes in Connection with Feedback
 In the event of any dispute between users of the Website concerning Feedback, ATDOORSTEP shall be the final arbiter of such dispute.



United Arab Emirates’ laws prohibit any preference, limitation or discrimination based on race, colour, religion, sex, ethnic origin, age, caste, doctrine, handicap or other protected class. ATDOORSTEP will not knowingly accept any Posting which is in violation of the law. ATDOORSTEP has the right, in its sole discretion and without prior notice to you; to immediately remove any posting that discriminates or is any way in violation of any law.


You understand that we are acting solely as an intermediary for the collection of rents and fees between a Service User and a Service Professional who choose to enter into an Agreement for Service. You understand and agree that you are solely responsible for VAT requirements in consultation with tax advisors and that we cannot and do not offer tax advice to either hosts or guests. Further, you understand that ATDOORSTEP shall not be responsible or liable in any manner in relation to the tax liability of a Service User or a Service Professional.


Neither ATDOORSTEP nor you shall be liable to the other for any delay or failure in performance under the Terms of Use, other than payment obligations, arising out of a cause beyond its control and without its fault or negligence. Such causes may include but are not limited to fires, floods, earthquakes, strikes, unavailability of necessary utilities, blackouts, acts of God, acts of declared or undeclared war, acts of regulatory agencies, or national disasters.


You hereby grant ATDOORSTEP the right to, and irrevocably acknowledge and agree that ATDOORSTEP may at any time, transfer all or any part of its rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement to any of its affiliates without requiring your further specific agreement. ATDOORSTEP agrees to use all reasonable endeavours to provide notice to you of any transfer by way of a posting on the Website. You may not at any time, without the prior written consent of ATDOORSTEP, transfer all or any part of your rights, benefits, obligations or liabilities (whether express or assumed) under this User Agreement without the prior written consent of ATDOORSTEP.


1. The Website is only a platform for communication whereby users may meet and interact with one another for the rendering and purchase of services. ATDOORSTEP does not buy or sell services. ATDOORSTEP is not and cannot be a party to or control in any manner any transaction between two users of the Website and cannot guarantee that a customer or service provider will complete a transaction or accept the return of a service or provide any refund for the same. You will not hold ATDOORSTEP responsible for other users' content, actions, or inactions, or services or Information they list or post. 
3. ATDOORSTEP is not responsible for the unsatisfactory or delayed performance, losses, damages or delays as a result of services which are unavailable.
4. ATDOORSTEP is not required to mediate or resolve any dispute or disagreement between users.
5. ATDOORSTEP has no control over and does not guarantee the quality, safety or legality of services advertised, the truth or accuracy of users' content or listings, the ability of service providers to sell services, or the ability of customers to pay for services.
6. ATDOORSTEP does not make any representation or warranty as to the attributes (including but not limited to legal title, creditworthiness, or identity) of any of its users.
7. ATDOORSTEP accepts no liability for any errors or omissions, whether on behalf of itself or third parties.


You agree that ATDOORSTEP may provide you with notices, including those regarding changes to the Terms of Use, by email, regular mail, or postings on the WEBSITE.


ATDOORSTEP takes reasonable and strict measures (physical, organizational and technological) to safeguard against unauthorized access to your personally identifiable information and to safely store your personally identifiable information. ATDOORSTEP has no control over the practices of third parties (e.g. website links to this Site or third parties who misrepresent themselves as you or someone else). You agree that ATDOORSTEP may process your personal information that you provide to it for the purposes of providing the services on ATDOORSTEP and for sending marketing communications to you and that the Privacy Policy of this Site governs our collection, processing, use and any transfer of your personally identifiable information.


Refunds will be done only through the Original Mode of Payment.

  • Once you made your payment, it’s not possible to refund your payment for your service. We will provide a 100% refund of your payment only if the service has been cancelled and not used within 7 days from date of purchase
  • 100% cancellation charge if the service has been delivered.


This agreement (along with all the policies mentioned herein) constitutes the entire agreement between you and ATDOORSTEP regarding the use of the Website and ATDOORSTEP services. 


If a dispute arises between you and ATDOORSTEP, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. Accordingly, you and ATDOORSTEP hereby agree that we will resolve any claim or controversy at law and equity that arises out of the Terms of Use or the Website in accordance with this Section or as we and you otherwise agree in writing. Before resorting to the filing of a formal lawsuit, we strongly encourage you to first contact us directly to seek a resolution via e-mail at info@atdoorstep.ae. The dispute shall be resolved through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation. 


The Laws of U.A.E. shall govern this WEBSITE and the Terms and Conditions and the Privacy Policy. Any dispute that might arise out of your business with ATDOORSTEP will only be heard by a court of competent jurisdiction in U.A.E.